FAQ

This can happen due to several reasons, such as low memory, too many background processes, or outdated software. With our Endpoint Management services, we monitor performance and can help clean up unnecessary applications, optimize startup programs, and ensure your system stays updated and secure.

Our system often pushes updates to your endpoint for security and performance. If you’re receiving repeated alerts, it may be due to pending restarts or failed updates. Please reach out—our support team can verify update success or troubleshoot any issues remotely.

Not necessarily. Many alerts are just notifications of blocked threats or suspicious activity. As part of our agreement, we actively monitor threats. If you’re unsure, forward the alert to us, and we’ll investigate to ensure you're fully protected.

Connectivity issues can stem from local network problems, outdated VPN clients, or firewall settings. Contact us, and we’ll remotely diagnose the issue. If needed, we can reset your VPN configuration or walk you through reconnection steps.

You can contact our support team by:

• Email: shaferelectronicsolutions@gmail.com

• Phone: 402-996-0489

We prioritize requests based on urgency, and all service agreement clients receive guaranteed response times.

We schedule critical security patches and standard updates on a routine basis—typically weekly or bi-weekly—to ensure your systems remain secure without interrupting your workflow.

Don’t panic! Our endpoint protection software detects and contains most threats automatically. If a device is compromised, contact us immediately. We’ll remotely investigate, remove the threat, and ensure your system is fully restored.

Yes! As a service agreement client, you're eligible for assistance with onboarding new endpoints. We’ll ensure the new device is properly secured, connected to your network, and managed under our monitoring system.

We offer extended and emergency support depending on your service level agreement. If you need after-hours support, please refer to your contract or contact us directly to check your eligibility.

If you’re under our service agreement, your device runs a lightweight agent that communicates with our monitoring platform. You’ll notice scheduled updates and proactive alerts from our team—rest assured, we’re watching your system so you don’t have to.